Syncing with Entrata

To enable property syncing from Entrata to your Rent Fetch-powered website, you’ll need to configure the Entrata integration settings in the WordPress admin. This process involves obtaining specific credentials from Entrata and entering them into the Rent Fetch settings panel. Below are step-by-step instructions to guide you through the setup.

Step 1: Enable Entrata in Rent Fetch Settings

1. Log in to your WordPress admin dashboard.
2. Navigate to Rent Fetch > Settings in the left-hand menu.
3. Under Data Sync, select the option, “Update data on this site with data from the API.“
4. Toggle on the Entrata option.

Note: If the toggle doesn’t appear, ensure you have the Rent Fetch Sync add-on installed and activated.

Under Data Sync: Avoid selecting “Delete all data that’s been pulled from a third-party API” unless you intentionally want to remove all synced content.

Step 2: Fill Out the Entrata Settings Fields

With your credentials ready, enter them into the corresponding fields in Rent Fetch. Need help on how to get your Entrata credentials?

Visit this help article: https://rentfetch.io/docs/how-to-connect-a-new-entrata-property/

Step 3: Save Your Settings

1. Scroll to the top of the settings page.
2. Click the Save Changes button (WordPress save button).
3. The page will refresh, and your settings will be saved.

Step 4: Verify the Integration

After saving:

1. Wait a few minutes for the initial sync to begin (syncing typically takes 5-15 seconds per property).
2. On the WordPress dashboard, navigate to Properties, Floor Plans, and Units and check for the synced data.
3. If you don’t see any properties, floor plans, or units appear, check the following:
   • Ensure all credentials are entered correctly (case-sensitive).
   • Verify your API token has access to the specified properties.
   • Check for any error messages in the sync logs (if available in your Rent Fetch setup).
   • Make sure you don’t have a privacy screen enabled (for staging/development sites).

Troubleshooting Tips

• Properties not appearing: Double-check the subdomain and property IDs for accuracy.
• Sync not working: Ensure API access is enabled in your Entrata account.
• Multiple properties: If syncing many properties, the initial sync may take longer. Be patient.
• Authentication errors: Verify the subdomain matches your Entrata account URL exactly.

Additional Notes

• Synced data includes property details, floor plans, units, and availability information.
• Rent Fetch will automatically sync updates hourly once configured.
• Manually added properties, floor plans, and units will not be overwritten by synced data.
• If you need to stop syncing a specific property, simply remove its ID from the Property IDs field and save.